We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Instruction: To start a return, you can contact us at help@velotricbike.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Velotric is not responsible for the shipping cost of the package returned by the customers themselves.

Restocking Fee: you are subject to US$200 per bike restocking fee.

Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.

Returns are not allowed after 14 days of the delivery date: To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the ebike must have less than ten (10) miles on the odometer, it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Address: Contact us to get detailed return address

You can always contact us for any return question at help@velotricbike.com

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. sale items or gift cards

Exchange for new model(Only for Non-quality Products)

This term is only for the unworn, and the ebike must have less than ten (10) miles on the odometer.