Velotric Reward Program: Terms and Conditions of Participation

PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE VELOTRIC REWARDS PROGRAM CAREFULLY.  BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE.  IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

1. Membership Eligibility and Overview

1.1. The Veotric Rewards Program (“Program”) is offered at the sole discretion of Velotric (“Velotric”, “we,” “our” or “us”).  The Program is available to individuals for their personal use only and is limited to one account per individual.  Corporations, associations or other groups may not participate in the Program.  Individuals who are residents of the United States (including its territories and possessions) and at least over the age of 18 years or older and who provide and maintain a valid email address are eligible to become members. 

1.2. By joining the Program and becoming a Program member, you (individually and collectively, “you,” “your,” or “Member”), agree that you have read, understood and agree to be bound by these Program Terms and Conditions of Participation (“Program Terms”) and by any changes or modifications we may make.  You should review these Program Terms and the related policies and FAQs frequently to understand the terms and conditions that apply to the Program as they may change from time to time.  These Program Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services.  By enrolling in the Program, you also agree to be bound by our Privacy Policy and our website Terms and Conditions, which are incorporated herein by reference.  If you do not agree to these Program Terms, our Privacy Policy, and our website Terms and Conditions, you cannot participate in the Program.  The Program is void where prohibited by law.

2. Program Enrollment

2.1 Eligible individuals may only enroll in the Program by visiting www.velotricbike.com (collectively, the “Site”) and following the Program prompts to register for the Program.

2.2. You are required to provide your first name, last name, email address and to create a password in order to enroll.  You may also have the opportunity to provide us with your mailing address, birth date and mobile phone number, but this information is optional.  You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the Site.

2.3. Only one Program account may be associated with a single email address.  In the event of a dispute over ownership of the Program membership account, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment.  For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

2.4 The Velotric reward program is not accessible to certain groups, such as wholesalers, participants in the UC-Wide Discount Program, etc.

3. How the Program Works and Program Benefits

3.1. The Program is a way in which we reward and thank our loyal customers for purchasing our products and/or taking other Program related actions.  For your purchase to qualify for the Program, you must be enrolled in the Program and be signed into your online account at the time of purchase on the Site or authorized dealers. You are able to earn points and reach Program loyalty tiers by making eligible purchases or taking certain other Program actions.  Once you reach a certain loyalty tier and/or earn a certain number of points, you may be eligible for certain benefits and rewards applicable to that tier and/or number of points, which benefits may change from time to time and may be offered on a limited basis. Eligible purchases and other opportunities to reach Program loyalty tiers or earn points will be posted on the Site. Visit our FAQs to learn more about earning points and reaching the Program loyalty tiers.

3.2. Velotric Rewards is a tier-based program determined by the spend of a member and through qualifying activities, beginning on the date of enrolment. There are 3 tiers with associated benefits:

• Tier 1: Enthusiast    Spend USD $0 –$1,500
• Tier 2:Explorer   Spend USD $1,501 – $3,000 
• Tier 3:Ambassador    Spend USD $3,001+

When you join, you’ll automatically be placed in Tier 1 and be eligible for all the benefits Tier 1 members receive. Once you spend at least $1,500, you’ll be automatically moved up to Tier 2. If you spend USD $3,001, you’ll qualify for Tier 3.

3.3. Velotric Rewards members receive 1 point for every $1 spent on eligible purchases on www.velotricbike.com or at authorized dealer stores. Eligible purchases include regular priced merchandise and exclude eGift Cards, sales tax, state fees, discounts, warranty, shipping and delivery charges and/or other excluded charges specified by us from time-to-time. All points earned from purchases on the Site are pending until your order be paid, at which point they are fully matured and capable of redemption.
Members will receive points from purchases made at authorized dealer stores. Simply upload your purchase receipt or proof of purchase to the Velotric Rewards Page on www.velotricbike.com. We will then credit your account with the corresponding points within 2-3 business days of receipt verification. Please note that points can only be redeemed on www.velotricbike.com and cannot be used at dealer stores.

Purchases made outside of the United States are also not eligible for Velotric. Rewards.

3.4. Purchases made on the Site or at authorized dealer stores the are eligible for the Program. Points can only be redeemed on www.velotricbike.com and cannot be used at dealer stores.

 

4. Program Benefits and Rewards

4.1. As a member, you earn points that determine your points benefits plus tier levels and tier benefits. To redeem offers and rewards, you must have accumulated the minimum number of points as established by us for a particular benefit. Points may never be exchanged for cash.  You must be logged in to your Program account to use your benefits. Once you're logged in, at checkout there will be a drop-down option prompting you to redeem points. 

4.1.1. Points Benefits: At different point levels, you will be able to redeem your points for rewards that can be used in conjunction with a purchase on www.velotricbike.com. These rewards are based on the total number of points you have accumulated as listed below. You may redeem one reward per transaction on www.velotricbike.com.

4.1.2. Tier Benefits: Certain benefits are based on tier achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on www.velotricbike.com with the exception of exclusive in-store member events and VIP events or as otherwise noted.

Tier 1: Enthusiast: Spend USD $0–$1,500 

• 50 points = $1
• Birthday Points
• Free Shipping on all e-bikes

Tier 2: Explorer : Spend USD $1,5001–$3,000

• 50 points = $1
• Birthday Points
• Free Shipping on all e-bikes
• Extra Points Day
• Entry Reward 500 Points

Tier 3: Ambassador: Spend USD $3,001 and above

• 50 points = $1
• Birthday Points
• Free Shipping on all e-bikes
• Extra Points Day
• Early Access to Sales and New Products
• Exclusive Discount
• Entry Reward 1000 Points

4.2. Offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. You are not required to redeem your accumulated rewards and/or benefits. We are unable to reship offers or rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event an offer or reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Customer Service.

4.3. Neither accounts nor Program rewards, benefits and/or points may be shared or combined.  Only the member paying for the products may accumulate rewards, benefits and/or points.  Members will not receive rewards, benefits and/or points on purchases which are reimbursed by corporations or other organizations ineligible to participate in the Program.

4.4. Rewards, benefits and/or points earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits.  Points credited to your Program account will be decreased or reversed, as applicable, if part or all of the purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms.  The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited.

4.5. Rewards cannot be exchanged or returned for points, another product or a monetary refund.

4.6. To be eligible for points, purchase must be made on qualifying Velotric products. Qualifying products include regular priced merchandise and exclude eGift Cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time-to-time.

4.7. We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity.

4.8. We reserve the right to change Program benefits, how you reach each Program tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Program activity.  We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier or point level, the number or types of rewards or benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the Program, and/or any combination thereof. 

4.9. If you have concerns that a purchase or other activity was not properly applied to your account, you should contact Velotric Customer Service via email at help@velotricbike.com.  Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered.  This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place.  We are not responsible for late notifications about purchases or other Program activities not being credited to an account.

4.11. Rewards can only be redeemed on the Site, unless otherwise noted by Velotric.

5. Program Communications

5.1. By enrolling in the Program, you will be automatically subscribed to receive and consent to receiving Velotric marketing emails and Program related emails.

5.2. You may opt-out of receiving Velotric marketing emails at any time by following the instructions provided in the email or as otherwise provided in the Velotric. Privacy Policy, but operational emails will still be sent to you as they relate to your membership in the Program.  Examples of these include, but are not limited to, a redemption confirmation email, a new points acquisition email, a profile update email, or other communications that relate to your account.  If you terminate your Program membership, you will no longer receive Program-related communications.

6. Termination and Modification

6.1. The Program and its benefits are offered at our sole discretion.  We may, in our discretion, cancel, modify, restrict or terminate these Program Terms, our FAQs, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits. 

6.2. We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole discretion.  Any suspected abuse of the Program, failure to follow any Program Terms, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Program Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program.  If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action, in our sole discretion.

6.3. If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by opting-out in your account on the Site.

7. Disclaimer of Warranties; Limitation of Liability

7.1. NEITHER VELOTRIC NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR THE PROGRAM OR ANY OF THE REWARDS OR BENEFITS ASSOCIATED WITH THE PROGRAM INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

7.2. YOU AGREE THAT NEITHER VELOTRIC NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE PROGRAM; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF THIRD PARTY LINKS ON THE SITE OR USE OF ANY REWARD OR BENEFIT OF THE PROGRAM; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN PROGRAM CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.

7.3. FURTHER NEITHER VELOTRIC NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE PROGRAM OR AND YOUR PARTICIPATION THEREIN, WHETHER IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY FOR SUCH CLAIMS EXCEED ONE HUNDRED DOLLARS ($100.00).

7.4. YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THE PROGRAM, USE OF ANY REWARDS OR OTHER BENEFIT OR THESE TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU ARE DISSATISFIED WITH THE PROGRAM, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

8. Indemnification

You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Program Terms.

9. Privacy

The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and disclosed by us in accordance with the Velotric Privacy Policy.

10. Contact Us

For information about the Program and your membership, contact Customer Service  via email at help@velotricbike.com.  You will be required to confirm your full name and email address in order to validate your account. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet.  You may also provide answers to helpful frequently answered questions in our FAQs.