Order Service
Track my Order
Find out where your order is
Order Modification
Change, Cancel, Hold or Return
Shipping & Return Policy
Track my Order
Find out where your order is
Order Modification
Change, Cancel, Hold or Return
Shipping & Return Policy
After Purchase Service
Troubleshooting
Troubleshoot and order parts with
our customer service online
"How to" Knowledge Base
Find an answer of common "How to" questions
Maintenance Guide
Troubleshooting
Troubleshoot and order parts with
our customer service online
"How to" Knowledge Base
Find an answer of common "How to" questions
Maintenance Guide
Bike & Accessory Assembly Videos
Check out our ebike installation video guide playlist on YouTube.
Check out our accessories installation video guide playlist on YouTube.
Contacts
Customer Service
Business Hour:
Monday - Friday, 7am - 4pm PST
Submit Contact Form
Email: help@velotricbike.com
Phone: +1 888-559-3099
Customer Service
Business Hour:
Monday - Friday, 7am - 4pm PST
Submit Contact Form
Email: help@velotricbike.com
Phone: +1 888-559-3099
